Listening Is The Greatest Sign Of Respect You Can Give Someone.

Updated August 3rd 2023

Good communication skills benefit workers, CEOs and companies’ performance.

Every organisation has its own culture. This is largely determined by how its people interact, communicate and make decisions. The tone of communication is set by leadership, ripples throughout all areas within a company and extends to its customers and target audience via its brand.

A positive and uplifting spirit of communication is the fabric of a strong organisational culture that influences job satisfaction, productivity and well-being at work. It goes even further; it improves retention of talented people and cuts down on absenteeism by creating a welcoming and open ethos where workers are happy to engage.

What is good communication?

Good communication is about much more than the practical sharing of information between individuals, teams, groups or departments. The way information is structured and shared, the tone of messages and personal communication styles have a big impact on how information is received and acted on.

As management consultant, educator, and author Peter Drucker said: “The most important thing in communication is hearing what isn’t said.”

Unfortunately, much of the communication that occurs at work is just the transmission of data. Many people don’t have the skill or don’t believe they have the time to make sure that their communication is understood by the receiver. This lack of clarity or misunderstanding is at the basis of most problems in organisations.

Employees and colleagues feel empowered when there are good communication lines between management and other levels. It builds confidence when truthful, transparent and current information is offered by superiors. It encourages the sharing of new ideas and creates safety for concerns to be expressed.

In reality, many employees resist sharing their opinions and ideas, because they don’t feel psychologically safe. Psychologically safety can be defined as the degree to which people view the environment as conducive to inter-personally risky behaviors like speaking up or asking for help. It also plays a vital role in helping people overcome barriers to learning and change in inter-personally challenging work environments.

Although the concept of psychological safety was introduced as a critical factor in helping people to learn new behaviors and overcome defensive routines 50 years ago, there has been a large body of further research on the impact of psychological safety over the past two decades, popularised by Amy Edmundson.

I love this quote from John H. Bryan, former chairman and CEO of Sara Lee Corporation

“You have to be willing sometimes to listen to some remarkably bad opinions. Because if you say to someone, ‘That’s the silliest thing I’ve ever heard; get on out of here!’—then you’ll never get anything out of that person again, and you might as well have a puppet on a string or a robot.”

Effective communication has a major impact on psychological safety. Distorted channels of communication or poorly structured information can lead to distrust, poor collaboration and a secretive, “them versus us” mentality, leading to interdepartmental friction or conflict. It can leave people filling in the blanks themselves, possibly incorrectly, and straying from the core values of the organisation.

Through inclusivity and collaboration, businesses thrive.

Leaders and managers can mistakenly believe that employees lack understanding of difficult issues or aren’t interested, so don’t share them. The same goes for bad news; sharing only the good puts working relationships in parent/child mode instead of those of trusted colleagues.

What do we mean by parent/ child mode? The psychologist Eric Berne developed the idea that people switch between different states of mind on a moment-by-moment basis, depending on what is happening around them. When we are in adult mode, we are rational and assertive, neither trying to control nor reacting aggressively towards others. When we are in parent, we either seek to control or we nurture (to the point where we often dis-empower other people) and when we are in child we shirk responsibility or let our emotions takeover. For example, when a manager takes a parent approach (controlling), the team member might react in child mode. And as mentioned above, when a manager is not transparent with colleagues this often sends them into parent or child mode, either looking to control or retreating from their responsibilities in their role.

Most employees, at every level, are more tuned in than some superiors give them credit for. Just as a customer who isn’t listened to may be lost, a colleague who isn’t heard or included in relevant issues can be alienated. Positive outcomes stem from being inclusive, knowing what needs to be shared, when and which methods of communication best convey it.

Encouraging a healthy communication culture between colleagues is equally important. Now, more than ever, cross-cultural teams with vastly differing perspectives need practices that build understanding, open and honest relationships for effective collaboration. It’s a strategic imperative in such a global, diverse and technologically dominated environment. One negative action, without a consistent culture of positive interaction, can have a domino effect throughout a team or department. A team member that ls left feeling dis-empowered is likely to pass this on and it begins a cycle of negativity, affecting collaboration and productivity.

I see where you’re coming from.

Interpersonal communications skills training is perhaps the most important investment an organisation must consider if it wants its people and its customers to avoid many mistakes that are made in seemingly simple interactions. It builds a foundation for the principles of good organisational communication.

Maintaining consistently positive interaction in the workplace is inherently difficult as there are many intricate aspects to how we interact which are not universally taught. Without even considering the non-verbal elements of communication, speaking alone requires the speaker to perform two cognitively demanding tasks simultaneously: conceptualising the information to be conveyed and formulating a verbal message capable of conveying it. It also involves a third cognitively demanding aspect; listening.

The meaning of even the most banal utterance is grounded in a set of fixed assumptions about what the communicator knows, believes, feels and thinks. Every individual views the world from different vantage points, like background, experience, knowledge, education and gender, creating a unique perspective. To accommodate variation in perspective, communicators must take each other’s perspectives into account. As the social psychologist Roger Brown put it, effective communication “… requires that the point of view of the auditor (listener) be realistically imagined.” However, the other’s perspective is not always obvious.

As children, we assume everyone experiences the world in the same way we do. But even though we know better as adults, our judgement of others’ perspectives can be biased by our own points of view (egocentricity). Many interactions fail to achieve the objective in hand due to lack of understanding of another’s perspective and without the feedback which could give the opportunity to correct this. It can lead to poor comprehension of tasks among colleagues and clients can walk away feeling frustrated.

Listening doesn’t always come naturally

Most people speak at a rate of 2.5 words per second, often in a noisy environment with less than clear diction. We are usually unaware how unclear our communication can be. One of the vital skills necessary to be a good communicator is to be a good listener. When colleagues or those who report to you feel listened to and heard, it builds trust and respect, setting the scene for receptivity to what you communicate on an ongoing basis.

Being an active listener means paying close attention to others, including to non-verbal cues, withholding judgement and having a willingness to understand another’s perspective. Emotion expressed non-verbally can be more telling than the words people speak. Focus on tone of voice, pace of speech, facial expressions and gestures. Listen to hear the meaning behind what’s being said.

It helps to paraphrase or summarise what you’re hearing and reflect the feelings expressed. “What I hear you saying is…” When you’re not clear what’s being communicated, make this obvious. “I don’t quite understand what you are saying, could you repeat that?” When giving feedback, make it seem like it’s coming from an ally rather than an adversary.

This is easier the more relaxed you are. When stressed, communication can be abrupt, hurried or rambling, will be difficult to understand and messages may not be absorbed and applied. Your unease may transfer onto your colleague who could act this out by passing it on. Beginning with the idea that you want to help constructively will allow your colleague to pick up the value in your feedback and go away feeling supported. Many people, while listening, are evaluating or judging what’s being said or mentally multitasking and may miss important nuances.

Kevin Sharer of Harvard Business School learned the importance of effective listening while CEO of biotech giant, Amgen:

“For most of my career, I was an awful listener in almost every possible way. I was arrogant throughout my 30s for sure—maybe into my early 40s. My conversations were all about some concept of intellectual winning and ‘I’m going to prove I’m smarter than you.’ The best advice I ever heard about listening… (was) having only one objective: comprehension … only trying to understand what the person was trying to convey to me. I wasn’t listening to critique or object or convince. … as you become a senior leader, it’s a lot less about convincing people and more about benefiting from complex information and getting the best out of the people you work with. Listening … is … the greatest sign of respect you can give someone.”

How does communications training offer benefit?

As result of such a fast-paced and pressurised modern work environment, many leaders and managers are falling short of the type of communication skills that build productive working cultures. Busy people can have blind spots. A leader could be immensely talented but unaware of how he or she may be blocking personal potential with the wrong style of communication or impeding the trajectory of others in a team.

Habitual behaviour can be the most difficult to change as it becomes automatic. It’s not easy to step outside of ourselves and view our actions, and the impact of them, objectively. It can take focus on direct feedback or specialised communication training to clearly see how interpersonal relationships play out.

Well-designed processes challenge participants to complete tasks which reflect typical workplace and life situations. They focus on specific elements of communication to illuminate both positive and negative aspects of interactions. It’s an impartial and safe environment in which to explore the effect of new styles and approaches.

A good communications trainer will lead by example and emulate the traits of a great communicator by:

knowing how to listen to participants’ opinions and needs
waiting until the right moment to interject
encouraging awareness
guiding role play that clearly demonstrates common pitfalls
allowing time for reflection and assessment of how problems can arise
adding professional and personal experience and knowing when appropriate
creating a place of safety so everyone feels free to express
offering challenge when it’s constructive
recognising differences and being open to new opinions
being genuine, authentic and human
bringing participants to a clear understanding of communication that works.

Training is an ideal environment to explore a tendency to jump to incorrect assumptions. Instead of adopting a victim mentality unnecessarily, the habit of looking for another viewpoint can be introduced. Taking time to think and assess before making rash judgments and drawing unhelpful conclusions can avoid needless tension.

Flowers and chocolates at work?

Many companies are aware that good relationships are central to a collaborative, engaged and productive workforce. The cognitive culture is often healthily maintained. HR departments look for shared intellectual values; for traits in thinking and behaviour that fit company culture and a build harmonious team.

But we are still learning how important the emotional culture is to success. In 2014, Barsade & O’Neill conducted research which found that ‘companionate love’— “feelings of affection, compassion, caring, and tenderness for others” at work significantly influences job satisfaction, teamwork, burnout and a company’s financial performance.

The research showed that simply taking a moment to say “thank you” or ask how someone is doing has a positive impact enough to translate into measurable customer/client benefit. It illustrated across a variety of organisations and industries that it was the strength of an organisations companionate love culture that determined employee engagement. Where people felt comfortable to express affection, tenderness and caring, there were higher levels of job fulfilment, more commitment to the organisation and accountability for their work.

In workplaces that don’t experience or promote companionate love there are minimal displays of affection, caring and compassion among workers. People tend to be more indifferent towards each other and are less equipped to deal with situations that are going badly. “It is the small moments between co-workers—a warm smile, a kind note, a sympathetic ear—day after day, month after month, that help create and maintain a strong culture of companionate love and the employee satisfaction, productivity, and client satisfaction that comes with it.” It isn’t enough that people get paid. Feeling appreciated and loved at work is necessary too.

Good team leaders don’t tell, they ask.

Clear and consistent communication is one of the main ingredients central to high employee engagement. But when communication is too controlling, and is a guise for micromanaging colleagues, it can be counter-productive.

BIAC is a thinking, behavioural and adjustment profiling tool created in Ireland and now being used worldwide. One of its most useful aspects is in measuring levels of controlling thinking. The best score in this trait is neither at the top nor bottom, but right in the middle.

To score highly means that a manager, boss or team leader tends to tell his or her people how to operate, instead of supporting and empowering them to creatively come up with strategies and solutions themselves. This approach can block the development of talented people and stifle inspiration. High controlling thinking impacts on psychological safety, mentioned earlier, in a negative way.

Remaining firmly in charge without trusting others to do a good job and use their own initiative doesn’t just affect others. The leader who is overly controlling also suffers by carrying too much personal responsibility and becoming stressed. Their high expectations create habitual and unconscious controlling behaviour and they often cannot see the lost opportunities to allow others to rise to a challenge or the negative impact on themselves and others.

Having a low score in controlling thinking and behaviour also has its disadvantages. It translates into weak decision-making which can allow others to take charge inappropriately, leading to a feeling of dis-empowerment and low self-esteem.

People who are centered in controlling thinking and behaviour, as measured by BIAC, have no difficulty in empowering others but are fully capable of being in charge, when required. They ask open-ended questions, genuinely consider opinions of others and remain calmer and more effective in their roles. They are particularly good team leaders and tend to build dynamic and productive departments.

The benefits of great communication skills can’t be over-emphasised. They improve all aspects of working life, contribute to better well-being for everyone and positively effect results.

A final few words from Kevin Sharer (Harvard Business School & former CEO of Amgen).

“The cultural environment, of course, is going to define every aspect of communication. If you’re in a fear-driven, toxic environment, listening is going to be almost impossible, and I’ve been in places like that. Being the CEO, however, means that you can define the culture by whom you pick for positions under you and by the standards you enforce. I’ve always tried to emphasize an environment of partnership, teamwork, trust, and respect—and anyone with a bullying tendency, we fire. Of course, it’s not perfect; we’re human beings. But we try hard to have every aspect of our culture and of the way we operate encourage the sharing of information—to listen to the facts, listen to the logic, and draw well-formed conclusions.”

“…organizations that don’t listen will fail, because they won’t sense a changing environment or requirements or know whether their customers or employees are happy. In an incredibly information-intensive, dynamic environment, you have to listen or else—to mix metaphors—you’re blind.”

Creating and Maintaining Culture: Leadership of Self and Others.

Updated August 3rd 2023

Understanding Personal Values: Responsibility To Ourselves And Others

Since recently writing a blog about why it is important to understand our own personal values before we can live an organisation’s values, I’ve received a lot of comments, both on LinkedIn and in private messages and conversations.

It’s great to hear from so many people who are really thinking about what their values mean to them and are more aware of considering how their own values drive their behavior, decisions and their choices. It’s also super to see that more people are thinking about how important it is to understand ourselves before we can understand or have expectations of other people, teams and organisations. Additionally great to hear and see people considering where their own personal responsibility to their values and the values of the organisation they decide to work with are, rather than looking to blame. It is clear that we still have a way to go on this. People might be less disappointed when they settle into a role if they know how to look for evidence that an organisation and the people in it are really actively looking to live to the espoused values and holding each other accountable to same

Why Have Values Become So Important to Business?

Research shows that when an organisation creates a strong culture by focusing on values and the day-to-day behaviours that align with these values, the result is an increase in employee engagement. This is at least in part because these values are guiding principles for how everyone in the organisation makes decisions, and what they hold each other accountable to in their actions. An organisation cannot implement its stated values if the values and the ensuing behaviours are not fully understood, and supported by the people within the organisation.

As I think I have made clear at this point, many leaders and organisations are ‘missing a trick’ by not helping people understand their own personal values, before they ask them to live the organisation’s values and behaviours, in line with the culture they want to create or maintain.

The call to “bring one’s self to work” with one’s interior value set aligned with the work-place has been found to enhance individual engagement and organisational success. Yet, organisations are comprised of people from a variety of different personal and professional backgrounds, with different personalities. Therefore it cannot be taken for granted that personal and organisational values will fully align. Awareness is the key, as with all success and contentment in life. With awareness comes choice around the decisions we make and the actions we take.

Why Are Values So Important In Leadership?

A huge obstacle to creating and maintaining a culture that works well for all stakeholders is when senior management fail to consistently role-model the values and behaviours that have been agreed upon. I have seen so many examples of this, some of them quite hilarious in an ‘are you serious?!’ kind of way. Like when the head of training at one organisation expected his staff to be customer focused, friendly and proactive but yet he couldn’t bring himself to say ‘good morning’ or ‘how are you?’ to any one of his direct reports, and indeed only did so in the company of his senior peers.

How can we possibly ask other people to live a certain way when we are not willing to ‘walk the talk’?

The 21st century has been plagued with extensive, and disheartening leadership failures. For example, Enron, AIB, Fanny Mae, Northern Rock, FIFA just to name a few. Of course the stories could be told from many different angles but many charismatic, dynamic and seemingly transformational leaders who rose to prominence in both the public and private sectors have shown evidence of moral and ethical deficiencies.

In response and in reaction to ego, corruption and ethical blunders, people have been looking for something else. Leadership and management theorists have more recently placed an emphasis on the importance of ethics and morality in leaders. What has emerged is values based leadership theories.

The key qualities of a values-based leader have been described as;

self-reflection
balance
self-confidence
humility

Values-based leaders align their own values with those of the organisation in which they work. Self-reflection is a discipline in itself and communicating that through behaviour is a skill. Reflection on the self is not always accurate, because as individuals, we have so many blindspots and unconscious bias.

Leaders Must Model Values To Create A Culture

Values based leadership requires leaders to model values. Ciulla (1999) described different leadership styles and their relationship to values and commented on transforming and servant leadership where the leader demonstrates values but also ‘help followers develop their own values’ which fit with those of the organisation in which they work.

It’s up to leaders and managers to live the values and to help their people understand these values. Where many organisations have made mistakes with this, is where a senior team decides the values, stick them up on the walls around the offices and buildings, send an email out, rather than asking for people’s opinion, and then not living the espoused values themselves. Because, the opinion of the employees is not asked for, there is no buy-in and it becomes a wasted exercise and the leadership teams lose the trust of their colleagues, teams and customers.

One considerable difficulty in developing and maintaining a culture where people hold each other accountable to the Values and Behaviours is that there is a presumption that managers have the skills to implement and share them. As stated previously, this requires self awareness. With the levels of stress, mental health issues, and levels of bullying that exists in modern organisations, we have a way to go when it comes to self awareness in our own behavior; what drives us, what blocks us and the personal impact we have on our working relationships.

What one thing can you do to create and maintain an organisational culture that is values based?

Creating And Maintaining Culture: Living The Values And Behaviours.

Updated August 3rd 2023

Why Are Values Important at Work?

I’ve been having many ongoing conversations with clients recently about Culture; the Values and Behaviours that create a culture.

Working with individuals, teams and organisations to help people understand their own values and then exploring what the behaviours are that enable us to live the organisational values is something that consistently enthuses me.

The ah-ha moments that people have when they start to recognise the decisions they are making in their own lives based on the values that they either took for granted, or had never named is often mind-blowing.

The clarity that teams and organisations get from understanding how our values drive the decisions we make; and from naming the behaviours we can hold each other accountable to can be quite enlightening.

What Have Personal Values Got To Do With Work?

Too often, however, I see organisations trying to encourage their employees to live the organisations values without ever having invited the individuals to firstly get clear on what their own personal values are, and secondly investigating whether their personal values align with the organisations values.

Posner (1979, 2012) defines a value as being something that an individual will make a sacrifice to obtain; or a belief upon which a person acts by preference or an enduring belief that a specific mode of conduct is personally or socially preferable.

Examples of values (of which there are hundreds at least) are accomplishment, agility, boldness, calmness, health, honesty, integrity, learning, love, playfulness, passion, purposefulness, respect, reliability, rigor….the list goes on and on.

Do We Really Know Our Values and What is Driving Us?

Generally, we take our values for granted and don’t really think about them.

I remember the first time I did a coaching exercise to work out my own personal values, approximately 10 years ago. Listing out the values that were important to me, I realised my top value was ‘freedom’. Suddenly all the decisions I had been making in my life up to that point made sense. I was being driven by my value of freedom, but it wasn’t necessarily bringing me to where I wanted to be in life. I had to become more conscious of the decisions I was making around this top value.

Our values arise from our beliefs. Many of our beliefs come from our society, our parents, our peers. And therefore some of our values might not consciously have been chosen by us personally. It’s therefore important to get clarity on our own values and ask ourselves if we have chosen them, or if they have been passed on to us by others. If we are living our parents’ values, which many of us are, unbeknownst to ourselves, we are potentially going to make decisions, consciously and unconsciously that are not what we actually want for ourselves in life.

How Can I Clarify My Personal Values

I recommend writing a list of your top 10 values in no particular order. Then re-organise the list in order of importance to you, from most important to least important. Identify your top 3 from this ordered list of 10 and ask yourself: “If I lived in an alternative universe, and I could only take these top 3 with me, would they definitely be the ones I would take (knowing I have to leave the other 7 behind)?”. If you are happy that they are the top 3 values that are most important to you, ask yourself: “Am I truly living to these top 3 values, in how I spend my time, and the decisions I make in life and work?”. You might be surprised!

Coming back to what personal values have got to do with work; Gleeson (2017) and Branson(2008) argue that the failure to align staff and organisational values removes the bedrock, the very foundation upon which all truly successful organisational operate and on which organisational change depends. This can cause a wide range of staff disengagement behaviours, most noticeably when there is a failure of the necessary two-way relationship between employee and employer. So, let’s look at this in more detail next time!

Change Is All Around Us!

Update August 3rd 2023

Change is all around us!

In a world where things seem to be changing faster than ever before, you may find yourself, like me, struggling to keep up with the rapid pace of developments in technology, global politics, and more. However, you should take comfort in knowing that our brains have evolved to adapt and re-adapt to this ever-changing environment we live in.

When we focus on learning new things or new ways of doing things, our brains grow. The size of the cortex, the length of neurons, the number of synapses, and the level of neurotransmitters and growth hormones increases. So we can make ourselves brainier, as such!

The ability to learn is dependent on modification of the brain’s chemistry and architecture, in a process called “neural plasticity”.

What is “neural plasticity” or “neuroplasticity”.?

Neural plasticity reflects the ability of neurons to change their structure and relationships to one another in an experience-dependent manner according to environmental demands. It means that everything you think you know and feel now, can change for better or worse depending on what you focus on.

How can we make it attractive to learn?

There are many ways to make it attractive to learn. Here are two suggestions:

1) Recognize the importance of learning for the longevity of your memory: Reading Norman Doidge’s book “The Brain That Changes Itself ” will inspire you.

2) Think back to when you were a child. Many of us liked making up stories and playing games together and generally using your imagination. This is how we learned as children, and believe it or not, this is how we learn as adults. Learning needs to be engaging, fun and full of “imagining the possibilities”. Experts and researchers (e.g. Caine and Caine, 1990) all over the world have found that brains grow best in the context of interactive discovery and through the co-creation of stories, that shape and support memories of what is being learned. Learning together in teams and groups therefore has a lot of benefits and long-term impact.

As adults it’s easy to get stuck thinking, “you can’t teach and old dog new tricks’. Actually we can learn new things; it just takes a more concerted effort than when we were children. What can you do today to help your brain learn and adapt and have some fun doing it?

The Power Of Mental Practice In developing Your Communication Skills

Updated 3rd August 2023

Want to hear something that I have always found intriguing?

You can grow your brain by simply imagining yourself practicing a skill, without ACTUALLY physically practicing that skill. Many studies have found mental practice to be nearly as effective as physical practice for skills from types of shots taken in basketball and golf, to movement accuracy and velocity in pianists, to technical skills in novice surgeons.

For example, Pascual-Leone et al (1995a) conducted transcranial magnetic stimulation study (TMS – used clinically to measure activity and function of specific brain circuits), which showed that imagined practice (in this case of a piano sequence) led to comparable expansion of cortical premotor areas responsible for controlling the fingers as actual physical practice.

So you don’t even have to actually move a finger to get the neurons communicating and neural pathways forming!

Athletes have known for years that visualization techniques (otherwise known as mental practice or mental imagery) improve performance, motivation and focus. Many athletes also use visualization to manage and reduce anxiety. This has now filtered into the business and the corporate world. Many highly successful people attribute their achievements to integrating this kind of neural influence with appropriate action. For example, research has shown that self-efficacy is significantly higher and communication skills improved in supervisors, when mental practice is used in combination with goal setting as a post-training intervention.

In case these terms are new to you, visualization refers to creating a picture in your mind of what you want to happen in reality. It can also be a ‘stepping into’ the feeling you would feel both during the unfolding of the goal and at its culmination. While imagining a scenario, you imagine the detail of the actions and the way it feels to perform in the desired way. This mental rehearsal helps minds and bodies to become trained to actually perform the skill imagined.

Beware though, the feeling throughout the process has to be as much as possible conducive to what is desired, otherwise it can hinder the likelihood of achieving the desired outcome. Focus on what you do want, rather than what you don’t want!

Changing Your Habits? Focus On The Gains, Visualise The Outcomes.

Updated August 2nd 2023

It’s difficult to change old ingrained habits, isn’t it? To create a hunger for change, we need to be clear on what the benefits of changing our behaviour will be.

Kahneman and Tversky, two of the most famous of modern psychologists are well known for the theory of “loss aversion”. This refers to people’s strong preference for minimising losses over acquiring gains. People in fact prefer avoiding losses to acquiring equivalent gains. For example, it’s better to not lose 5 euro than to find 5 euro. We feel almost twice the emotion over a loss as opposed to a gain.

Changing how we do things in life and work can be challenging in three ways; firstly, the loss of the familiar is immediate and significant (this is usually experienced as a negative effect); secondly, the gain is distant in both time and in relation to self; and thirdly the so-called gain is really more abstract than real, meaning that incentive to pursue the change is not optimum.

This dynamic plays out in all changes we attempt to make and at all levels in a business setting. (e.g. reducing a behaviour that saves the business money in the long-term) because doing things a different way can often be associated with loss.

This means that to help us make change, we often need to be supported in thinking bigger or differently for ourselves. And as we know, in our busy lives, there isn’t always time to think about this.

Imagined outcomes are really important. It’s been shown that the brain makes connections between things that happen in real time and predictions of possible outcomes. The neural wiring blends together what is currently happening with the imagined predictions. In this way, the brain weaves its own explanation, or interpretation, of reality and this can be used as the basis of new habit and skills formation. Fundamentally, belief in the outcome significantly raises the likely hood of that outcome or behaviour associated occurring, be that outcome/behaviour positive or negative.

What are you afraid of losing? Could you practice visualising the outcomes you desire to get your brain focused on the wins? Hopefully just being more conscious of our brain and body’s strong preference for minimising losses over acquiring gains can help you to get back on the change train!

The Importance Of Sleep For Staff Development & Healthy Aging.

Updated August 2nd 2023

Many of us are bringing our work home with us, whether actively working at home or just thinking about it.

As mentioned in our piece last week, Norman Doidge’s book ‘The brain that changes itself’ (2007) is a truly inspiring collection of studies, real life examples and conclusions on the mould-ability of the brain.

It turns the traditional thinking that the capacity of the brain is fixed on its head and shows how the brain can reorganize itself and make new neural connections throughout life. Rather than being hardwired and wearing out with age, the brain is at your disposal to use and grow to YOUR benefit, and to promote mental longevity.

The only thing is, many of us are living lives that cause our brains to age quickly. For example, many people boast that they don’t need much sleep and many other people I know do not prioritize it because many work late into the evenings and therefore find it difficult to get the brain to shut off once they get into bed. Of course, having young children and many other things can get in the way of sleep, and often cannot be avoided. But long-term it’s imperative you don’t let the brief hours of sleep continue.

During sleep we discharge toxins from the brain include flushing out amyloid proteins in the brain (bad sleep increases levels of some proteins, such as amyloid that have been associated with Alzheimer’s disease). During sleep, we also regulate hormones that are responsible for satiety and hunger. Anyone who’s ever had a flu or a bad cold, knows how sleep helps recover our immune system, and this recovery is taking place either way, daily as our system is met with so many germs. Sleep also consolidates our memories and enhances our creativity. Are you getting enough sleep?

If you are not sleeping enough each night, which includes relaxing the brain well before you actually get into bed, then you are going to be less alert the next day, impacting your productivity, your relationships and your long-term health.

Are you getting enough sleep?

Over the coming weeks, we are releasing little snippets and tips from our upcoming Habit Change book and sending them out to you. We would love to hear your thoughts on these, if any of them resonate with you or make you think differently about your current actions, we would love to hear from you about it.

Want To Keep Your Brain Young?

Updated August 2nd 2023

Want to keep your Brain young?

In the book “The Brain That Changes Itself” Norman Doidge (2007) states that the way to stave off memory loss into old age and to keep your brain young, is to keep learning new things “learning new physical activities that require concentration, solving challenging puzzles, or making a career change that requires that you master new skills and materials.”

This is partly because the hippocampus, the part of the brain that is involved with memory, grows if it is being challenged. It also grows if you exercise regularly. Exercise is one of the items encouraged by Neuroscientists to stave off certain types of dementia.

As adults, learning and growing requires us to actively make an effort to do so. It means finding new things to learn and then focusing on these. As well as making life more fun and stimulating, it will help to hold off old-age memory loss. Worth a go, don’t you think?

New Year’s Resolutions- Help Yourself With Goal Setting By Understanding The Power Of Your Brain.

Updated August 2nd 2023

Every January, it seems the world at large, puts themselves under huge pressure to force habit change and adopt unrealistic RESOLUTIONS. By middle to late January, the feeling of disappointment is epidemic.

This series of short and simple blogs hopes to tap into a few key tips to help you understand how your brain actually works in creating habit change in your life.

Understanding the Power of your Brain.

The brain has been shaped by evolution to adapt and readapt to an ever-changing world. The ability to learn is dependent on modification of the brain’s chemistry and architecture, in a process called “neural plasticity”.

Neural plasticity is the ability of neurons to change their structure and relationships to one another in an experience-dependent manner according to environmental demands.

This means that everything you think you know and feel now can change for better or worse depending on what you focus on.

It’s easy to think of the brain as being responsible for processing information and problem solving but not always as obvious how much it controls our habits and behaviour too. In all areas of its capacity, it is not a static quantity. It can be grown and shaped deliberately.

How Can We Engage Our Minds to Make the Best Use of Our Brain?

Here are a few tips for you.

Concentrate on what is working and the motivation will naturally follow.

Set bite-sized goals (chunking down). When we break goals or jobs into bite-sized pieces, the memory of the ‘job’ is not so bad and we are happier to take on the task again and again.

Keep doing it until it becomes habit. If you are having fun and chunking things down, new habits (e.g. going to the gym) will become easier to repeat.

Keep self-judgement to a minimum. If you do fall off the wagon with a change or a new habit, don’t give yourself a hard time. Negative self-chat imprisons you in your own fear and makes it difficult to take action to get back on track again.

NEW Virtual Reality Product Announcement At Adaptas

Updated August 2nd 2023

“When you are taught about something, it feels distant. By experiencing it in Virtual Reality it suddenly feels real”

NEW PRODUCT ANNOUNCEMENT

Over the last couple of years, a special branch of virtual reality content creation has developed, known as Cinematic VR. It is typically based on 360-degree video and offers an affordable alternative to 2D video. It can form the foundation of eLearning that will transport learners into compelling, immersive stories and environments.

Adaptas have just completed a first person perspective virtual reality experience to be used in training for one of our clients. With the immersive potential of this new medium, trainees and low performers are able to ‘sit in the perspective’ of an expert customer sales representative and get a sense of what they need to develop in their own behaviour, in order to be successful in their role. This is a confidence building piece that is a new tool as part of the progressive Learning & Development training suite for this financial services sector client.

Research has shown to date that pieces like this drive actual behavioural changes far more effectively than previous media sources. Stanford Professor, Jeremy Bailenson has discovered that users retain 33% more from VR than standard video. This is at least in part to the finding that VR has 27% higher emotional engagement and people stay 34% longer than in a 2D (video) environment. Another study has shown that fear of public speaking can be reduced by almost 20% with VR and another that almost 9 in 10 participants reduced their fear of heights with VR.

Have you seen the film ‘Being John Malkovich’, where the character literally sees and hears the world from John Malkovich’s perspective? For the purposes of a work environment, experiencing the scenario from the viewpoint of the expert has not been possible before with any other medium. The Adaptas team responsible for designing this innovative VR experience believe it will prove to enhance an employee’s success.

This client project consists of a stereoscopic 360 interactive video where the viewer can ‘be in the perspective’ of the sales star in a busy call centre environment. The piece was filmed on-site at the clients office, working with a genuine sales call and staff to ensure authenticity. It will be used to on-board new employees as part of their 3 week induction training. Our client is delighted with the progress of this project so far. We will keep you posted on further developments with this.

If you are interested in this idea or interested in discussing how this might look for your organisation, please do get in touch, give us a call and we can brainstorm some scripting and role-playing ideas. Every organisation is different, and we pride ourselves on our ability to tailor each project specifically for the objective at hand.

Only 1 In 10 Managers Have A Natural Ability To Manage.

Updated August 2nd 2023

Did you know that most people leave their jobs because of their manager?

Did you know that only 1 in 10 managers actually have the natural talent to manage a team of people? This blog is my thoughts on Authentic Leadership.

When neither managers nor leaders are perceived as effective, only 8% of employees are highly engaged. On top of this, 30% of employees report a lack of recognition and feedback, and managers not living up to their word as a cause of work-related stress.

In their study of 2.5 million manager-led teams in 195 countries, featuring analysis that measures the engagement of 27 million employees, Gallup has concluded that “Great managers have the talent to motivate employees and build genuine relationships with them. Those who are not well-suited for the job are usually uncomfortable with this “soft” aspect of management. But employees are people first, and they have an intrinsic need for bonding that does not automatically turn itself off between the hours of 8:00 a.m. and 5:00 p.m. The best managers can understand and relate to their team members’ inherently human motivations.”

More and more research shows that it is Authentic Leadership which improves job satisfaction and engagement in individuals and teams. It also develops resilience and fosters creativity and innovation.

What is Authentic Leadership?

There are many ingredients that go into becoming an authentic leader including:
• Self awareness – an awareness of one’s strengths, limitations, values and an understanding of how these impact others.
• Having an ethical core, or ‘doing the right thing even if it’s the hardest thing’.
• Being honest and straightforward in dealing with others.
• Fair-mindedness – soliciting opposing viewpoints and considering all options before choosing a course of action.

Authentic leadership is characterised by honesty, altruism, kindness, fairness, accountability, and optimism.

Organisations need more authentic leaders to cope with the new, turbulent and dynamically changing work environment via making a fundamental difference in organisations by helping employees find meaningfulness and connection at work.

Are you developing Authentic Leadership in your organisation?

If you like this blog please let us know, we would love to hear your thoughts. Please sign up to our newsletter where we can keep you informed on topics like this.

Thanks for reading.

Dr. Celine Mullins.

Incorporating Mindfulness Into Your Everyday Brings Untold Benefits.

Updated August 2nd 2023

Are you feeling busy?

Are you living focused on the next meeting, the next meal, the next email that needs to be responded to?

Right now, are you focused on that holiday you booked six months ago and is finally happening in the next week or two?

Or are you living in the past, regretting what you have done or not done? Or are you feeling angry at how you were treated by someone or how you didn’t make it to the gym, or because you ate that second croissant when you promised yourself you would turn over a new leaf for the month?

Are you attempting to get 3 documents completed, respond to 5 separate emails and take 2 calls?

Or are you living presently and focusing in the moment?

Are you using one of the oldest practices in human history?

You are probably well aware that mindfulness, one of the oldest practices in human history has become one the newest ‘breakthroughs’ in managing thoughts and mental well-being in the workplace.

It is more important than you might think to start taking this seriously. Research consistently shows us that Multitasking is literally the enemy of productivity. Did you know, that when you divide your attention between tasks, it takes 50% longer to accomplish a task, and you are 50% more likely to make errors?

I started attempting to focus on living presently, using mindfulness and meditation a number of years ago, when approximately 20 years after being introduced to meditation and mindfulness, I finally was adult enough to start giving it a real go. The impetus was the realisation that if I didn’t focus on one thing and on the NOW, that life would pass me by and I’d have missed out on just experiencing rather than thinking about what was coming next.

We have been recommending Mindfulness to our clients for years. Many of the middle and senior managers we work with insist they don’t have time to be mindful. Yet those that take it on see the benefits very quickly. They feel more focused, more calm, and in control of their emotional reactions.

Can living presently help you to succeed in achieving your goals?

Sometimes you hear the message; ‘Focus on the goal’ and other times you hear the conflicting message; ‘Be more mindful’. The real story is that goals can help spark our initial interest, but then we must consistently focus on the process rather than being overly focused on the end goal.

Research shows that people who focus on being mindful rather than focusing on the end goal are more successful (e.g. Fishbach & Choi, 2012). It is much better for the outcome, if we focus on the experience rather than the benefits. As Dr. Christian Jarrett (author of ‘Great myths of the brain’) said ‘Once you are doing it (e.g. exercise, work-based project), let your long-term future-based mission fade into the background.’

Mindfulness is not an easy habit to adopt however! It involves being present in the here and now; when eating, when walking, when speaking, basically in every moment. And let me tell you, it’s a struggle. When I started this approach, I had to constantly remind myself to be in the present and to focus 100% on the conversation I was having, or the document I was working on and really just slow down to experience fully what was happening.

If it is so difficult to be mindful or present in this moment, then why bother?

There is empirical evidence that mindfulness:

· reduces the physiological and psychological effects of stress

· correlates with emotional intelligence

· improves well-being and happiness

· improves attention and emotional regulation

(see Keng, Smosku & Robins, 2011 for an extensive review of the empirical studies on the effect of mindfulness on psychological health)

Personally speaking, when I am being mindful, I feel more tuned in to the people I am with, the conversations we are having and the accompanying sensory information in the environment. I feel more grateful. You may be aware that there is tons of research showing that gratitude is associated with reduced depression, more positive relationships, greater competence, resilience, self-acceptance, less stress, better sleep and much more. All in all, being Mindful leads to a life that is much richer and much more enjoyable.

Listening Is The Greatest Sign Of Respect You Can Give Someone.